Refund Policy
Last updated: March 23, 2026
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by proof of purchase
Return Process
To start a return, please contact us at:
support@morvaro.shop
All returns must be requested and approved before sending any item back.
Items sent without prior approval will not be accepted.
Return Address
We do not operate a public return warehouse.
All returns are handled through our logistics partners.
Once your return request is approved, we will provide the correct return address based on your order and fulfillment route.
Return Shipping Costs
- Customers are responsible for return shipping costs
- A fixed return handling fee of £5 may apply
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Exchanges
We only replace items if they are defective or damaged.
Chargebacks & Disputes
We strongly encourage customers to contact our support team before opening a chargeback or dispute with their bank.
Most issues can be resolved quickly through our support team.
Non-returnable Items
Certain items may not be eligible for return, including:
- Used or worn items
- Items without original packaging
- Items returned without prior approval